Buki Transcript

My name is Buki.

I'm Deputy Director of Finance Systems and Processes at HM Revenue and Customs. I work in Finance Systems. It's a lot of responsibility, but it is actually very exciting because I know that everything I do matters, because I have to make sure that every pound is secure and accounted for.

One number that comes to mind is one billion. My team has been involved in paying over £1 billion to over one million tax credit recipients to help them with the cost of living, and it gives me a lot of pride to be part of the solution to that problem.

When I joined the team, I was the only one who looked like me, and over the years, my team has become so much more diverse and we have people who represent every, every taxpayer.

And actually over the past four or five years, our team has increased because of the demand for our services, because of that spirit of inclusion in the team, it shows our customers can see the difference. They can see that we work well together. We are collaborative, we respect each other, and people feel that their ideas are welcome.

Balance is important to me actually. There are always times when I have to give more at work, you know, if there are deadlines and so on. And it helps to know that when I have to give more time to home issues, that is also acceptable, you know? So I like that balance because we are seen as individuals, not just machines doing work.